Legal notice
Legal Notice
This website, www.sanavaskincare.com is operated by Sanava AB, a company registered in Sweden.
Company information
Sanava AB
Stockholm, Sweden
Company registration number: 559541-9184
VAT number: SE559541918401
Email: care@sanavaskincare.com
Website operator
The website www.sanavaskincare.com is owned and operated by Sanava AB.
Throughout this website, the terms “SANAVA”, “we”, “us” and “our” refer to Sanava AB.
Products and cosmetic information
SANAVA offers cosmetic skincare products intended for external use only.
Our products are not medicines and are not intended to diagnose, treat, cure or prevent any disease, medical condition or skin disorder. Product descriptions, ingredient information, blog articles, skincare guidance and other website content are provided for general information only and should not replace advice from a qualified healthcare professional.
Individual skin needs and reactions vary. Always read the ingredient list and directions for use before using a product. If irritation occurs, discontinue use.
Cosmetic responsible person
Cosmetic products placed on the EU market must be linked to a Responsible Person established in the EU. The Responsible Person’s details are provided on the product packaging where required.
For product-specific regulatory or safety questions, please contact us at:
EU cosmetics rules require cosmetic products to be linked to a Responsible Person and support traceability across the supply chain.
Consumer information
For online purchases, SANAVA provides information about prices, payment, delivery, withdrawal rights, returns, complaints and contact details through our website policies and checkout process.
Please refer to our:
Terms of Service
Returns & Refunds Policy
Shipping Policy
Privacy Policy
Swedish distance-selling rules require online sellers to provide consumers with clear information about contact details, price and payment terms, delivery terms, withdrawal rights and return conditions before purchase.
Right of withdrawal and returns
Consumers in Sweden and the European Union generally have a statutory right to withdraw from online purchases within 14 days of receiving the order, subject to certain exceptions.
For hygiene and safety reasons, skincare products cannot be returned if the hygiene seal has been broken, or if the product has been opened or used, where the product is no longer suitable for return.
Please see our Returns & Refunds Policy for full details.
Complaints and consumer rights
If you receive a damaged, faulty or incorrect product, please contact us as soon as possible at:
This does not affect your statutory consumer rights.
If a dispute cannot be resolved directly with us, consumers may contact Allmänna reklamationsnämnden (ARN), the Swedish National Board for Consumer Disputes.
Intellectual property
All content on this website, including text, images, graphics, product names, brand names, logos, videos, design elements and other materials, belongs to SANAVA or its licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, sell or use any website content for commercial purposes without our prior written permission.
External links
This website may contain links to third-party websites, platforms or services. SANAVA is not responsible for the content, policies, availability or practices of third-party websites.
Accuracy of information
We aim to keep the information on this website accurate and up to date. However, occasional errors, omissions or outdated information may occur. We reserve the right to correct, update or remove information at any time.
Contact
For questions about this Legal Notice, please contact us at:
Designed in Sweden